Freshflow is building the food supply chain technology of the future to reduce global food waste.

~31% of global GHG emissions originate from food-related activities. Fresh produce is grown with significant energy and water inputs, some fruits are even flown/shipped across the globe, just to be thrown away in the supermarkets, because they miscalculated the customer demand.

Predicting the sales of fruits and vegetables correctly to prevent food waste is complex, due to short shelf lives, unique product characteristics, and a great variety in products.

We raised >€8m in funding, expanded in Germany and France across several retailers, and developed and fine-tuned an AI driven, user-first solution that is tailored specifically addressing this problem. Customer feedback is inspiring, and we put together a team of driven, bright individuals to go above and beyond. Will you be the next to join us? 🚀

🤝🏽 Responsibilities

Onboarding & Launch Excellence

• Lead end-to-end implementations for both routine and complex, top-down rollouts—navigating multiple, interdependent stakeholders to hit every milestone on time and at the highest quality.
• Own and adapt detailed project plans in Linear; anticipate roadblocks, mobilize resources, and keep momentum strong even under shifting requirements.

Customer Lifetime Management

• Design and execute data-driven action plans for at-risk accounts—proactively flagging issues, driving remediation steps, and demanding customer engagement when critical.
• Perform advanced analyses of usage metrics and trends to separate signal from noise—and build narratives that surface Freshflow’s impact on customer KPIs.
• Serve as the customer voice internally: leverage internal tools to build strong champions and accelerate feature prioritization.

Renewal & Expansion Leadership

• Own the full renewal cycle: forecast renewals, identify upsell and cross-sell opportunities early, and partner tightly with Sales to craft expansion plays that exceed targets.
• Prepare and deliver compelling business reviews at both manager and C-level—translating technical performance into financial impact and strategic recommendations.

Company Building & Advocacy

• Audit our existing toolkit—internally and externally—and articulate clear product and process priorities to the Product and Engineering teams.
• Resourcefully create new assets (playbooks, dashboards, guides) to solve emergent customer challenges and scale best practices across the organization.

🥷🏽 Skills and Qualifications