Mission

• Freshflow is building the food supply chain technology of the future to reduce global food waste.

What we’re looking for

We seek a talented Customer Success Manager (CSM) ready to take on challenges in a dynamic and constantly evolving environment.

Responsibilities

Onboarding new clients:

• Collect client data and prepare for project launches.
• Support retailers in implementing our solution, both on-site and remotely.
• Train users and ensure they become autonomous with the system.

Managing the existing client portfolio:

• Maintain proactive client relationships by addressing their needs.
• Enhance client satisfaction and success by maximising their use of the solution.

Upselling and client retention:

• Identify new business opportunities and contribute to the growth of our client portfolio.

Supporting global deployment:

• Suggest improvements for our processes and solutions.
• Collaborate closely with our pan-European sales, tech, product, and data teams.

Skills and Qualifications

There is no need to check all the boxes to apply! We are looking for a motivated, curious individual eager to learn. Here are the skills and qualities that make you an excellent candidate:

• Initial experience in the retail sector, ideally in a client-facing role, and/or a background in Customer Success in B2B SaaS.
• Build trusted client relationships with an empathetic and professional approach to foster loyalty.