<aside> 🧭

Freshflow — Chief Operating Officer (m/f/d) | Berlin, on site

</aside>

About Freshflow

Today, more than 40% of all food produced globally is wasted, causing $1.2 trillion in losses every year and carbon emissions six times higher than the entire aviation industry. Freshflow is building the AI operating system for the fresh food supply chain, starting with ordering and inventory optimisation for fresh departments.

We already work with some of the largest grocery retailers in Germany and France (EDEKA, REWE, Carrefour, Intermarché, E.Leclerc), meaningfully reducing food waste while improving availability on the shelf. 93% of our order proposals are accepted by store staff. We are growing revenue 400% year over year and just closed our $10M Series A.

The role

Freshflow is roughly 30 people today, our customers include the largest grocery retailers in Europe, and revenue is growing faster than any process we have. New stores go live across Germany and France every month, new markets are opening, and the operating layer that turns this pace into a repeatable machine still has to be built. Building and running that layer is the job: you join as the operational counterpart to our CEO, he stays on product, technology and customers, and you make the company run.

What you'll do

• Run the company's operating system. Own the planning and goal cycle, company KPIs and reporting, and the leadership cadence, so that priorities, owners and progress are visible and enforced at all times.
• Own the launch engine. Take every signed retailer contract to a live store: design and run the rollout machine together with Solutions and Customer Success, so that launch capacity scales ahead of sales.
• Drive international expansion. Turn market entry into a repeatable operation: entry playbooks, local setup and operational readiness that carry us from our German and French core into the next markets.
• Scale customer operations. Build the structures, playbooks and capacity plans that keep service quality high while the store base multiplies.
• Own commercial operations. Run the pipeline from signed deal to collected cash: contract handover, customer onboarding, billing and clean revenue data.
• Build the process backbone. Design lean processes across the company, from people operations to reporting, and automate them with modern AI tooling rather than headcount.
• Build the organisation. Own headcount planning and the hiring engine together with the leadership team, run onboarding that gets people productive fast, and keep the performance bar high as the team grows.
• Act as the CEO's operational counterpart. Translate strategy into operating plans, own execution across functions, and free the CEO to focus on product, technology and customers.

Qualifications

• You have scaled an enterprise SaaS company from fewer than 30 people to a much larger organisation, through Series A and beyond.
• You have lived through very fast growth, on the order of 4x year over year, and you know what that pace does to processes, people and customers.
• You have owned operations as a VP Operations, Head of Operations, General Manager or similar. If you are ready to prove yourself in the COO seat itself, that ambition is exactly what we are looking for.
• You have built and led teams and held a high performance bar, including the difficult personnel decisions that come with holding it.